Help inside Player One

You are on a settings page and one of the controls means nothing to you. Beside the page title is a small Explain more button. Press it and a panel slides in from the right with an answer about that page, ending with what it could do for you here.

That panel is called Help, and it is on nearly every page.

The panel beside the page

Your own assistant is in there, the same one you talk to in the main chat, so it knows your business and your settings. It also knows where you are: which page, which tab, which dialog is open. Ask "what is this for" and the answer is about the screen in front of you.

It acts as well as explains. Ask it to change the setting you were puzzling over and you watch the page update as it does it. When somewhere else is relevant it offers a link, and it takes you there only if you asked. On a page it has no material for, it says so and asks you to describe what you see.

Open it with the round button in the bottom right corner. Across the Admin pages it opens by itself, and the tab on the right edge brings it back if you close it. It is absent only on the chat, which is already a conversation; on a phone a strip of tabs at the top swaps between the page and the chat. The conversation continues from page to page, and Open in full chat view moves it into the main chat.

Asking how it is doing

"Is it running out of memory?" and "which version am I on?" are answered from the same figures you would find on Admin > Resources (/admin/resources) and Admin > Runtime (/admin/gateway). If Player One runs on a machine of your own, you can ask for a security review of it as well: it looks first, shows you a plan, and confirms each change before making it.

When something is broken

Say "this is broken" and your assistant works the problem rather than filing it. It gathers evidence before changing anything and deals with one fault at a time. Recovering a chat that vanished from the sidebar, restarting a page you had it host, clearing a reply that stopped halfway, reconnecting an account whose sign-in expired: all of that it can do itself.

Anything that could take the installation down is different. It stops and tells you plainly that if the change is wrong the platform may not come back, and that fixing it would then need someone with access to the server. It goes ahead only on a clear yes.

Reporting a bug

When it cannot fix the problem it offers to report it, for faults in Player One and for changes you want made to it. It asks first whether an update is waiting on your account, because the team supports only the current version; if the update itself will not install, that becomes the report.

Then it collects the pieces one at a time: what you were trying to do, what happened instead, which page, your name and an email for the reply, and a screenshot if one helps. Two further things are optional and asked separately: a pointer to this chat, and permission for Player One's administrators and support agents to sign in and read the thread. Say no to either and the report still goes.

You then see the finished report in full, with a list of exactly which private details it contains, and you approve it or you do not. Passwords, payment details, health information, whole conversations and file contents never go, whatever you offer. Afterwards you are told where it was filed and what went with it, and nothing is promised about a fix or a date.

Updates and release notes

When a new version arrives, a Required update screen appears and your assistant walks you through what changed and repairs anything the version needs. Your installation covers the walkthrough and what Skip update does.

Where these live

The round button and the Explain more pill sit on the pages themselves. Warnings that can start a guided repair appear on the Dashboard (/dashboard). Repairs and reports happen in conversation, in the panel or in the main chat.

When something goes wrong is the step-by-step version of this page.