The browser

Player One has a real web browser of its own. Not a search box that fetches pages as text, but a full Chromium that your agents open, click around in, fill forms in, download from, and sign in to, exactly as you would. Most of the time it works out of sight. Whenever you want, you can watch it, and take the keyboard.

What it does for you

Say "get last month's statement from the courier portal", "fill in the customs form on the shipping site from this order", or "check the price of this part across the three suppliers".

The agent opens the site, finds its way to the right page and does the work: reads what is there, fills what needs filling, presses what needs pressing, and brings back the result. Anything it downloads lands beside the chat for you to save. It also takes screenshots, captures a page as a PDF, lifts a table off a page, and records a short video of a site behaving badly, so "show me what the booking page does when I pick Tuesday" gets a clip rather than a description.

Watching it work

Say "show me what you are doing".

The same browser appears in the preview pane beside the chat, live, as a view-only window. You see the pages change as the agent works. A Take control button hands you the mouse and keyboard when you want them, and Hand back returns them. Nothing needs installing: the window is streamed into your own browser by Player One itself, over the same secure connection as the rest of the app.

Signing in without giving it your password

When a site wants a human, the agent gets as far as the sign-in page and then puts that browser in front of you. You click inside it, type your password, deal with the code from your phone, and press Hand back. The agent carries on in the same browser, on the page you left it on. While you hold the keyboard the agent can look but not touch, so "does this look right?" is a safe question. Your password went into the website in that window and never passed through the agent or the chat.

Log in for it once, let it work from then on is the worked example.

It remembers logins

Each login is kept in a named browser profile, so the next time that portal comes up it is already signed in. One profile is one identity: if you have two accounts on the same site, ask for a separate profile for the second and the agent sets it up. A project can have its own default profile, so the agents on the accounts project use the accounts logins and nobody else does. A profile remembers that you are signed in, never what you typed. Passwords belong in the vault.

Where to see it

Admin > Resources (/admin/resources) has a Browser section showing each profile, whether it is open, how many tabs it has and how much memory it is using. Each extra profile is a separate browser and costs a few hundred megabytes while it runs, which is why the agent mentions the cost before creating one, and why browsers left idle are closed for you. The login stays: a closed browser reopens signed in.

Good to know

• A passkey or password manager on your own computer does not follow into the window. Use the site's other route: a code by message, an authenticator app, an emailed link or a security key.
• On a phone the live window works, but the floating Hand back button is desktop only. Say "done" in the chat instead.
• If you close the window instead of pressing Hand back, the browser is still running. Say "done" in the chat.